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Salesforce Certified Administrator 認定 Salesforce-Certified-Administrator 試験問題 (Q181-Q186):

質問 # 181
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?

A. Knowledge Articles
B. Assignment Rules
C. Auto-Response Rules
D. Email Alerts

正解：A

解説：
Explanation
Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledge articles to respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case comments. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5

質問 # 182
Which two solutions could an administrator find on the AppExchange to enhance their organization?
Choose 2 answers

A. Consultants
B. Communities
C. Customers
D. Components

正解：A、D

解説：
Explanation
The AppExchange is an online marketplace where you can find solutions to enhance your Salesforce organization. Some of the solutions you can find on the AppExchange are consultants and components.
Consultants are certified professionals who can help you with your Salesforce projects, such as implementation, customization, integration, training, etc. Components are reusable building blocks that you can use to create apps or pages in Salesforce, such as charts, calendars, maps, buttons, etc. References:
https://appexchange.salesforce.com/consultants https://appexchange.salesforce.com/components

質問 # 183
An administrator at Cloud Kicks wantsto deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers

A. The User is the highest role in the role hierarchy
B. The use is part of a territory hierarchy.
C. The User is in a Custom hierarchy field.
D. The User is assigned inworkflow email alert.

正解：B、D

解説：
Explanation
Two reasons that would prevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. Aterritory hierarchy is a structure that defines how territories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself.
References:https://help.salesforce.com/s/articleView?id=sf.users_deactivate_considerations.htm&type=5

質問 # 184
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.
Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers

A. Utilize a list view where lead status equals Qualified.
B. Use the Data Import Wizard,
C. Find them in the global search result.
D. Search the Recent Records component on the homepage.

正解：A、C

解説：
Explanation
Two ways that marketing users can now access converted leads for editing are:
Find them in the global search result, by entering the lead name or other keywords in the global search box and selecting Leads from the drop-down menu. Converted leads will appear in the search result with a check mark icon next to them.
Utilize a list view where lead status equals Qualified, by creating or modifying a list view on the Leads tab and adding a filter for Lead Status equals Qualified. Converted leads will have Qualified as their lead status and will be visible in the list view. Searching the Recent Records component on the homepage or using Data Import Wizard will not allow users to access converted leads for editing.
References: https://help.salesforce.com/s/articleView?id=sf.leads_view_converted.htm&type=5

質問 # 185
Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.
How should an administrator support this request?

A. Add Formula Fields to track Stages on each Opportunity.
B. Run the Opportunity Stage Duration report.
C. Refresh weekly reporting snapshots for Closed Opportunities.
D. Useprocess builder to capture the daily average on each opportunity.

正解：B

解説：
Explanation
The Opportunity Stage Duration report is a standard report that shows how long opportunities spend in each stage before they are closed. It can be used to measure the average stage duration for all closed opportunities by grouping and summarizing the data by stage name and duration fields. Using process builder to capture the daily average on each opportunity is not feasible because it would require creating multiple fields and formulas on the opportunity object and updating them every day. Adding formula fields to track stages on each opportunity is also not practical because it would require creating multiple fields and formulas on the opportunity object and maintaining them every time a stage changes. Refreshing weekly reporting snapshots for closed opportunities isnot necessary because the report can run on real-time data without snapshots.
References:https://help.salesforce.com/s/articleView?id=sf.reports_opportunity_stage_duration_report.htm&type

質問 # 186
......

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